Privacy Policy

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We take our data protection obligations very seriously and it is important to us that you understand how we use your personal data. This Privacy Policy sets out in detail the purposes for which we process your personal data, who we share it with, what rights you have in relation to that data and everything else that we think it is important for you to know.

The main purpose for which we process your personal data is to provide you with services that you request from us through . We will process personal data for other purposes, such as marketing (where you have consented), market research and fraud prevention. We will only ever keep your personal data for as long as is necessary for the purpose for which we need that personal data.

We will need to share some of your personal data with some third parties, for example our partners and suppliers. Partners who you choose to speak to who provide quotes to you through our website will need to understand some financial information, employment information, and salary information.  

You have various rights in relation to your personal data which can be exercised by contacting us using the details set out in this Privacy Policy.

We are AJPAY Solutions and we are the data controller of the personal data that you provide on the Website and/or that we collect about you. This means that we are the company responsible for deciding how your data is processed.

From your use of the Website and our services

We also collect data about you based on your actions, for example we collect data about how and when you use the Website, our mobile app or our services so that we can build up a picture of you as a customer. This can include information such as how many times you have requested contacts from providers, mouse clicks/taps, mouse movements, page scrolling and text entered into forms which we collect through software which monitors how customer use our Website and our app. This helps us to provide you with a good service and to design improvements to our products and services (including changes to our website) but is also used to help us to prevent and detect fraud.

If you use our webchat service we will keep a record of the conversation. We do this so that we have an accurate record of your conversation with us. We also use this data for monitoring and quality control purposes and may use it for training purposes.

We, and our partners collect some of this data by using cookies, web beacons and pixel tags. A cookie is a small file that is placed on your device, which enables a server to identify that device and allows us to offer the best services possible by allowing us to recognise you as a unique user and provide us with information about how you use our website. Cookies are commonly used on the Internet and do not harm your computer system. Web beacons and pixel tags are similar to cookies and allow us to collect information about how you use our website and help us to offer you the best service.

You can read our cookie policy here for more information.

We may use web beacons and pixel tags alongside cookies both on our Website and in any emails we sent to you. Information collected may include items such as the IP address of your computer, the time you visited our Website and what links you clicked on or when you opened our emails. We may also use information from cookies or tags when you click through from  to our partners’ websites. Further information about cookies, web beacons and pixel tags can be found at

This Website also uses Google Analytics to allow us to monitor how users use our Website. We use services provided by Google to do this including Google’s Remarketing and Advertising Reporting Features. As part of this activity, if you have a Google account and have allowed Google to associate your web and app browsing history so that you may receive personalised ads then Google may collect a Google identifier which allows them to identify your Google account when you are using this Website. Alongside Google Analytics, this Website uses Accelerated Mobile Pages (AMP), this is a service provided by Google which allows webpages to load more quickly on a mobile device by allocating a Client ID to your mobile device if you have loaded the web page before. Please refer to our cookie policy for details of the cookies that are used in relation to Google Analytics activity. If you require further information or wish to opt out of Google Analytics Remarketing and Advertising Reporting Features then please visit Google’s currently available opt-outs.

If you contact us electronically, we may collect your electronic identifier e.g. Internet Protocol (IP) address, or device ID or telephone number supplied by your service provider. This information may be used by us and/or shared with and used by our partners to aid in the detection of fraud. Where such data is used by a partner, this will be subject to the partner’s own privacy policy.

Publicly available sources

We use some open sources of data which are not personal data (such as information about particular geographic areas) and combine this with the personal data that we hold about you (such as your own address).

The data that we hold is used for the following purposes:-

Part 1 – Providing you with our services

The personal data that we use for the purposes set out in this Part includes: your name, contact details, date of birth, address history, NI Number, Bank Details, details about your contract, CV, pay rate, information about your employment and income, identification information.

Providing you with a service and administering your account.

We use the data set out above to:

  • -provide you with the best payroll service for you needs (which includes both sharing information with our partners who collect and share your information as set out under “Who is processing your data” above);
  • -send you any reminders
  • -send your details to other partners
  • -enable you to send the joining information including ID documents to the providers you have chosen.
  • -store your documents, we also carry out analysis of your documents to identify the key information from the documents to make it easier for you to find the information you need; communicate with you about our services, for example send you confirmation emails regarding your quotes or your account details;
  • -manage, run and administer your account if you choose to set up an account with our Website; and
  • -help us build up a picture of you as a customer to ensure that we provide you with more relevant information, such as showing you the right content at the right time.

Our partners will use this data to formulate contracts and they will be data controllers in relation to their use of the data for this purpose. If you would like information about how our partners process data we recommend that you visit their websites to read their privacy policy.

Data protection law says that we have to tell you the legal basis on which we process your personal data. In relation to personal data used for providing you with a service and managing your account, we process this data because it is necessary to perform the contract that we have in place with you to provide you with our services.

Part 2 – Fraud Prevention

In order to prevent and detect fraud we and/or our partners and/or comparison service partners may use the personal data set out above at any time to:

  1. Check and/or share your details with fraud prevention and detection agencies; and
  2. Share information about you with other organisations including the police, where necessary and proportionate; and
  3. Carry out analysis on data that is held in order to assist the identification of Fraud.

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.

In relation to the personal data processed for fraud prevention, we process this we have a legitimate business interest in carrying out these activities to help minimise the risk of fraud or crime occurring and in its detection.

Part 3 – Other Uses of Data


When you provide your details you will be given an opportunity to confirm whether you are happy to receive marketing material from us. If you confirm you are happy to receive this material, we will use your postal address, email address and telephone number to send you marketing materials by post, email, telephone call or SMS. We do not pass your data to other companies for marketing purposes.

If you consent to us contacting you for marketing purposes, we will disclose an anonymised version of your email address (we use a process called hashing to protect your details) to third party social media sites such as Facebook to enable us to display marketing to you via such sites. “Hashing” is similar to encryption and means that we scramble the plain text of your email address to create a unique and irreversible message. This means that the social media sites do not receive a plain text version of your email address. Where we do this, we require social media providers only to use your information for the purposes of enabling us to display marketing to you through their site and not for any of their own purposes.

You can change your mind at any time by logging into your account and updating your preferences. You can also unsubscribe from emails by clicking on the unsubscribe link on any marketing emails that we send you, updating your preferences in your account or by unsubscribing on our website

This will not impact any communications that we need to send you for the purpose of your quote, for example confirmation of your quote or your account details, notifications we need to send you regarding any rewards you have claimed or communications necessary for any other services you have requested that we provide to you.

Market Research

From time to time we may want to use your postal address, email address and/or telephone number to contact you to assist us with our research by asking you a few questions about the service you have received or by asking if you would like to complete a review of our services. We may sometimes ask market research companies to contact you on our behalf.

If you would prefer us not to contact you for market research purposes then you can let us know by contacting us at with your preferences in your account.

We also use the data that we collect about you through your Website usage to carry out research and analysis into usage and activities on our Website to enable us to continue to improve our Website and our products and services.

In relation to personal data used for the purposes described in this Part 2, we process this data because we have a legitimate business interest in carrying out these activities to promote and improve our business. We have ensured appropriate safeguards to protect your rights when processing this data for these purposes.

We’ll only keep your personal data as long as we need it and ensure it is securely destroyed when it is no longer required.

Generally, you can expect us to keep your data for a period of 5 years from when you obtain your payroll options. If you have an account with us we will keep your data while your account with us is active and then if you stop using your account we will generally retain your data for a period of 5 years from that point (unless there is a requirement for us to keep the data for longer)

Any of our partners who process your data to provide a quote should only keep the data for as long as is necessary in relation to the quote they have provided. If you take out a policy with one of our Payroll Partners, that partner will keep your personal data in line with its own retention periods and you should check that Payroll Partners Privacy Policy for further information.

Overseas Transfer of Data

  • We use third party suppliers to process limited personal data about you. Some of these suppliers may be located in countries outside the UK which may not have equivalent laws in place to protect your personal data. For example, we use third party software suppliers such as Microsoft or Amazon Web Services to process data such as your IP address and email address, which Microsoft and Amazon stores in the USA.

    Whenever we do use third party suppliers to process personal data about you outside the UK, we will ensure that your personal data is kept securely, is only used for the purposes set out in this Privacy Policy and is afforded equivalent protection as it would be if it were processed in the UK. We do this through various mechanisms, for example making sure that European Commission approved contractual clauses are in place with the supplier or ensuring that suppliers who process personal data in the USA are signed up to the Privacy Shield arrangement. If you are concerned about our use of third party suppliers to process personal data outside the UK, or if you would like any further information about any of these suppliers, please contact us using the details set out under “Contacting us” below.

    Our payroll providers and comparison service providers may also process personal data in countries outside the UK which may not have equivalent laws in place to protect your personal data. Our partners are the data controllers in respect of any such processing and such processing will be subject to their own Privacy Policies.  We do not have any control over whether our partners or comparison service partners process personal data outside the UK but if this do this they must do it in accordance with data protection legislation.

    Your Rights

    Data protection law gives you various rights in relation to your personal data. All the rights set out below can be exercised by contacting us using the contact details set out under the “Contacting us” section below. Please note that we can only deal with requests to exercise these rights where they relate to personal data that we process as data controller. If you send us a request which relates to personal data processed by one or more of our partners or comparison service providers as data controllers, we will direct you to the appropriate Payroll Partner(s) or comparison service provider(s).

    Your rights include:-

    • -You have the right to ask us to provide a copy of the personal data that we hold about you. This is called a Data Subject Access Request or “DSAR”. You can access information about your quotes by logging into your account. If you want to receive other personal data that we hold then you can make a DSAR. When contacting us please describe the information you require and make sure that you tell us any email addresses you or anyone else have used to obtain quotes with us as this allows us to trace all relevant information. Please also include the following: your full name, your date of birth and your full address. For security purposes we can only deal with requests where the contact details you provide match the details we have on file and we may need to ask you for further information to verify your identity. If you have changed your contact details or you require information sending to different contact details please include a copy of your passport or driving licence and proof of address such as a recent utility bill to assist us in verifying your identity. We might also need to ask you for additional information to help us locate the data that you are looking for. Once we have all the information that we need to process your DSAR, we will respond within one month unless your DSAR is very large or complex, in which case we may need to extend this period. If we need to do this we will let you know. If you want to make a DSAR in relation to personal data that is held by any of our Payroll Partners then you will need to contact them directly.
    • -You have the right to ask us to correct inaccurate personal data that we hold about you. If you think any of your personal data is inaccurate, please contact us and, provided we can verify your identity and are satisfied as to the accuracy of the correction requested, we will correct the relevant personal data as soon as we can. You can also amend inaccurate data in your account.
    • -You have the right to request that we provide a copy of your personal data in a machine readable format or to ask us to send your personal data to another company. This applies to personal data that you have provided to us, which we have processed electronically, such as personal data you entered on our website when you obtained a quote.
    • -You also have the right to ask us to delete personal data that we hold about you. We are obliged to delete personal data in some circumstances, such as where it is no longer needed. However, data protection laws allow us to keep the personal data if we need to, for example if the data is needed for fraud prevention.  In any case, we will retain your personal data in line with the retention periods detailed under “How long do we keep data?” above.    If you use the “Contractor Locker” facility to store your documents, you can delete the documents at any time by selecting the delete option available in the “Contractor Locker” section.
    • -You have the right to ask us not to do anything with your personal data except store it in limited circumstances, such as if you and we do not agree on the accuracy of personal data and steps are required to validate it.
    • -You have the right to object to us processing certain personal data about you. However, where we need to continue to process the personal data, for example for fraud prevention purposes, we are not obliged to stop processing it.

You may close an account, and upon termination of your User Account, we will take reasonable steps to provide, modify, or delete your Personal Data as soon as is practicable. However, AJPAY Solutions may nevertheless retain your Personal Data to protect the business interests of AJPAY Solutions, AJPAY Solutions Affiliates, vendors, and other users, and some information may remain in archived/backup copies for our records or as otherwise required by law. Those interests include without limitation the completion of transactions, maintaining records for financial reporting purposes, complying with our legal obligations, resolving disputes, and enforcing agreements.

We take our privacy commitments very seriously. We will conduct internal audits of our compliance with this Privacy Policy, and work to ensure that our employees and service providers also adhere to the Privacy Policy. If you have any questions or concerns regarding privacy related to the Service, please send us a detailed message to privacy@AJPAY, and we will try to resolve your concerns. 

We reserve the right to modify this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Policy, you will be notified via email (if you have an account where we have your contact information) or otherwise in some manner through the Service that we deem reasonably likely to reach you (which may include posting a new privacy policy on our Website Any modifications to this Privacy Policy will be effective upon our posting of the new terms and/or upon implementation of the new changes on the Service (or as otherwise indicated at the time of posting) or on the Effective Date set forth in the modified Privacy Policy. In all cases, your continued use of the Service or Website after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

Our Service is not intended for children under the age of 16, and therefore, AJPAY Solutions does not knowingly acquire or receive Personal Data from children under the age of 16. If we later learn that any user of our Service is under the age of 16, we will take appropriate steps to remove that user’s information from our account database and will restrict that individual from future access to the Service.

Cookie Policy

1. Background and purpose

  • AJPAY Solutions (we” / “our” / “us”) use cookies on our website at to improve the websites’ performance and enhance the user experience. By continuing to use the website you agree to our use of cookies.
  • Website owner contact information:
  • AJPAY Solutions
  • Newspaper House
  • Tannary Lane
  • Penketh
  • Warrington
  • WA5 2UD
  • Attention: Privacy Officer

2. Applicability, responsibility and approval

This Cookie Policy applies when we use cookies to collect data, including personal data, from a device which accesses our website or uses our services available through online resources.

This AJPAY Solutions Cookie Policy is updated as required and at least once a year to ensure relevance and topicality. 

3. What are cookies?

Cookies are data files placed and stored on your computer or mobile device for collection of select use data and are useful as they allow a website to recognise a user’s device and history of use.

Some types of cookies are only stored on your device as long as your browser is open, so-called session cookies. Other types of cookies are stored on your device for a longer period of time, so-called persistent cookies. For both types of cookies, the cookie is automatically renewed when you return to a cookie enabled website.

Cookies deriving from other parties than us may also be placed on your device; so-called third-party cookies. Such cookies may be cookies performing ordinary functions or analysis tools and embedded comments fields.

We use cookies to analyse how users use our website and to create the most secure and effective website possible for our users. By indicating how and when visitors use the website, cookies aid us in finding out which areas are popular and which areas are not, and how we can improve the user experience. The cookies allow us to improve your experience when using our website and to ensure the site performs as you expect it to. Improvements and updates of the website are based on information supplied by cookies.

Further, cookies help us to personalise web content and meet the desires of our visitors. Among other things, we use cookies to allow you to choose log-in preferences and to buy products and services in our online store. We use cookies to safeguard your privacy. Our website does not use cookies to collect personal information from your computer that was not initially sent as a cookie. We never store passwords or similarly sensitive data in cookies.

4. Cookies on

Facebook places a cookie called Pixel, enabling the website to recognize your browsing information. The cookie enables conversion analytics from Facebook advertising, and allows us to deliver targeted ads on the Facebook platform based on actions you take on our website. Facebook cookies are stored for up to 1 year. 

Google Analytics places session and persistent cookies. The session cookies are deleted when you close the browser. The persistent cookies are stored for up to two years. The cookies are used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site’s analytics reports.

Hubspot is a CRM Monitoring platform places a pixel cookie, enabling the website to recognise your browsing information and use of the website pages that are hosted within the Hubspot servers.

We use cookies on to collect information about your device when your device accesses or uses our services. The cookie, the functionality and the collected information varies. For the time being, the applied cookies collect the information detailed in sections 5 and  6.

5. First-party cookies

We use session cookies, which are deleted when you close your browser. We also use persistent first-party cookies, which are stored between 30 days and up to two years. Both types of cookies register:

6. Third-party cookies

We collaborate with advertisers, media agencies, and networks who use cookies on our website. The purpose of such cookies is generally to enable the delivery of personalized content by AJPAY Solutions and to ensure the delivery of targeted online ads on behalf of our collaborative partners. Therefore, the following companies also place session or persistent cookies on

Log Information: we log information about your use of our services, including the type of browser you use, access times, pages viewed, your IP address, acceptance of the cookie policy, and the page you visited before navigating to our website.

7. Links to other websites 

Our website may contain links to other sites. Please be aware that AJPAY Solutions is not responsible for the privacy practices or the content of such third-party websites as well as any information they might collect, even though our name or logo may appear on those sites. We encourage you to be aware when you leave our site and to read the Privacy statements of each and every website that you visit, as the privacy policy of those sites may differ from ours. 

Device information: we collect information about the device you use to access our services, including information about the device’s software and hardware, Media Access Control (“MAC”) address and other unique device identifiers, device token, mobile network information, geographic location,and time zone identifying your http requests when using the website.

Usage information: we collect information relating to your use and consumption of our Software and Services, including what software versions and functionality you use, how often you use (click) buttons and menu items, execution times for specific operations, user experienced stability of the Software and Services, exceptions and generated error/crash reports.

Anonymization: we use a general purpose platform cookie to maintain an anonymized user session by the server.

8. How do you delete or disable cookies?

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. You have the option to control the acceptance of cookies yourself and, if you wish, to block them entirely by configuring your Internet browser. Please refer to the documentation for your browser to change your cookie preferences.

The procedure for deleting or disabling cookies on your device depends on the browser you are using.

If you are using a PC, you may delete cookies by using the keyboard shortcut [CTRL]+[SHIFT]+[Delete]

If this procedure is not successful or if you are using a Mac computer, please follow the guidelines via the following links depending on the browser you are using:

Internet Explorer
Mozilla Firefox
Google Chrome
Flash cookies

Please remember that cookies are used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works.

9. Questions

If you have any questions about cookies, please contact us on 

  • AJPAY Solutions
    Attention: Privacy Officer
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